Guarantee Trust Bank (GTBank) has expressed gratitude to its customers for their trust and patience during its recent migration to a new core banking system.
In a statement dated November 27, 2024, shared with The Octopus News, the financial institution acknowledged the challenges customers faced during the transition and praised their unwavering support.
“We sincerely thank our customers for their extraordinary trust, patience, and support during this period,” the bank stated, emphasizing the significance of its clients’ loyalty.
GTBank highlighted that the implementation of the new Finacle Suite Core Banking Application System was aimed at enhancing agility and improving the overall service experience. However, the upgrade also brought about unforeseen challenges, including transaction delays that disrupted the usual seamless operations.
Recognizing the impact these disruptions had on customers’ personal and business activities, the bank reiterated its deep appreciation for their understanding.
“Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure,” the statement read.
GTBank assured customers that the upgraded system is now poised to deliver a seamless service experience. The bank reaffirmed its commitment to maintaining the highest standards of service excellence as it moves forward.
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